Featuring Ryan Mandell, Director of Claims Performance for Mitchell International, Inc.

The Collision Industry Electronic Commerce Association (CIECA) announced that its next CIECA Webinar is scheduled for Thursday, January 25 at 11 am PST/1 pm CST/2 pm EST: “Top Collision Industry Trends to Watch in 2024.” The one-hour webinar will feature Ryan Mandell, director of claims performance for Mitchell International, Inc.

Mandell said that over the last several years, the collision industry has faced unprecedented challenges. During the live broadcast, he will discuss the most consequential trends affecting collision repairers, auto insurers and vehicle manufacturers.

Those trends include the impact of:

  • More trucks, SUVs and luxury automobiles on the road
  • Fluctuating vehicle prices on total loss frequency
  • Rising average repairable claims severity
  • Inflation and ongoing supply chain disruptions
  • Advanced Driver-Assistance Systems (ADAS) associated with the repair process
  • Increasing refinish and labor costs
  • Record-breaking electric vehicle (EV) sales


All industry segments, including CIECA members and non-members, are invited to attend the January 25 webinar.

Mandell is the director of claims performance for Mitchell’s Auto Physical Damage division. He works hand-in-hand with insurance executives and material damage leaders to provide actionable insights and consultative direction for their claims organizations. Prior to joining Mitchell, Mandell was director of Northern Operations for B&R Auto Wrecking, a manager for Precision Collision Auto Body, and a claims representative for Progressive Insurance. He frequently speaks at industry events on trends in auto insurance, collision repair and vehicle complexity and has been quoted in publications including The New York Times, Wired UK, Road & Track and Automotive News.

Attendees can earn Automotive Management Institute (AMi) credit toward an industry-recognized professional designation and specialty degree by attending this webinar.

To register for the CIECA Webinar, visit:

Stacey Phillips
CIECA Marketing & Communications Director
Mobile: 858-401-2692  Email:

About CIECA:

The Collision Industry Electronic Commerce Association (CIECA) develops and promotes electronic communication standards that allow the collision industry to be more efficient. CIECA’s vision is to have an e-commerce-enabled collision industry that allows all industry segments to communicate electronically, independent of platform or software used. CIECA membership is open to the collision industry and related segments, which includes repairers, insurers, OEMs, information technology companies, appraisal services, new and aftermarket parts suppliers, materials suppliers, equipment and tool companies, rental car companies, salvage and towing.

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