URG Accreditation Program was influenced by an internationally recognized set of quality management standards (ISO 9000) that require both internal and external assessment. Secondly, it identified industry best management practices for the automotive recycling and applied these to the outline of the quality management standards. Thus producing a uniform set of standards that are specific to the industry and are capable of being replicated from one company to the next. The URG Accreditation program requires that an URG certified company carry out its activities under controlled conditions required in the program. This process also requires an annual certification by an outside third party. The URG Accreditation standards require that each company:
- Establish requirements
- Plan activities
- Control processes
- Verify that requirements are met
- Rectify and prevent errors
- Keep records
- Require trained employees
- Conduct internal reviews
- Use an independent firm to conduct customer satisfaction surveys
- Pass an annual certification audit
These standards apply to processes that determine buying needs, dismantling, preservation of quality of parts, storage, sales, packaging, shipping, corrective and preventive actions, training of all employees, service after the sale, etc. These processes have been demonstrated to reinforce greater care in meeting customer needs, meeting company quality goals and objectives, increasing customer satisfaction and increasing market recognition by passing certified quality audits.
Above are the forms that are required to be completed and submitted by each company. Once these are submitted an audit is to be conducted within about 90 days. This audit will confirm that these practices are in place.