Technical Support

As A Urg Member, Assistance Is Only Ever A Call Or Click Away.
If You’ve Run Into An Issue, Please Use The Appropriate Link Below.

For Questions About The Conference, Programs, Membership Benefits Or Pricing, Find The Best Contact To Help You From This List Or Call: 888-874-3463


Technical Support

Michael Guerra
Technical Support Specialist
direct: 512-677-6217

Remote Support

Remote Support allows our technical team to connect directly to your computer to help you out. Please contact a URG team member before requesting Remote Support.

Programs & Membership

Kristen Alexander
Customer Relations
direct: 512-887-7922
Amanda Morrison
Customer Relations
direct: 512-887-3951

URG Training Conference

Jennifer McPherson
Conference Coordinator
direct: 512-677-6202

General Information

Not sure who to talk to or where to start? is the catch-all contact.
Or to talk to a person, call us at toll free: 888-874-3463
main: 303-367-4391

Business Development

Kristi Werner
Director of Business Development
direct: 303-367-4435


Heather Vickers
Office Manager

Warranty Claims Dept.

Nigel Harris
Claims Receptionist
toll free:866-588-2268