Master ASE Technician – Dallas or North Austin areas

Are you looking for an opportunity to stay clean and stop busting your knuckles? URG is looking for someone who possesses a unique combination of superior customer service skills and automotive knowledge. We offer 8-5 Monday thru Friday work week. Competitive salary, 401k, medical insurance, paid vacation.


  • Answer inbound phone calls and respond to emails in a professional and helpful manner
  • Provide outstanding service to customers over the phone or in writing
  • Assist customers or callers by providing information, answering questions, and troubleshooting
  • Build rapport with customers by displaying an engaging, kind, and helpful attitude
  • Make outbound phone calls in response to any inquiries, questions, or other follow-ups
  • Maintain customer files in proprietary software application with strong attention to detail
  • Ability to work independently and as part of a team
  • Provide any other support as needed to teams, departments, managers, and other staff



  • ASE Master Certification is required and must be acquired/maintained
  • A bi-lingual applicant is preferred
  • Minimum of 1-year service technician experience preferred
  • Strong auto mechanical knowledge and diagnostic capabilities, with specific experience on engines, transmissions, transfer cases, and differentials
  • Ability to determine appropriate parts and labor costs for repairs
  • Excellent customer service and problem-solving skills
  • Excellent written and verbal communication skills
  • Excellent time-management and multitasking skills, with the ability to prioritize tasks
  • Computer and keyboard skills a must
  • Knowledge of AllData, Mitchell, Identifix, and Outlook a plus

High School Diploma or equivalent. College, vocational, or trade school diploma a plus.



Jennifer McPherson
URG Conference Coordinator
Direct (512) 677-6202


Share on facebook
Share on twitter
Share on linkedin