Kill the Drama
Has this ever happened to you: A team member asks you for 20 minutes and then spends the entire time complaining about another team member, rehearsing all the ways they are not doing their job and making everyone else’s job harder.
What do you do?
A couple of months ago I wrote about the drama triangle and the great costs that can come to us because we—as owners, leaders, and managers in our shops—allow it. I want to pick up that theme again but this time from a different point of view on the triangle.
There are three main roles in any drama: the persecutor, the victim, and the hero. To overcome drama requires first that we re-define these roles and act accordingly. The victim must start to see themselves as creators and in charge of their own destinies not at the mercy of circumstance or needing heroes to rescue them. The hero role needs to be re-defined as a coach. A coach stands with the victim and helps them see themselves in the new light of being a creator.
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